Welcome to the Legal & Compliance Center of Net Onboard Sdn Bhd. This page provides access to all our legal documents, policies, and governance frameworks, ensuring transparency, compliance, and user protection. Each document includes a brief description to help you understand its purpose before accessing the full details. Whether you are a customer, partner, vendor, or stakeholder, we recommend reviewing the relevant sections to ensure compliance with our standards and applicable regulations. By continuing to use our services, you acknowledge that you have read and agreed to these terms, policies, and legal requirements. If you have any questions or require further clarification, please contact our Legal & Compliance Team at [email protected].
1.1 Terms of Service (TOS) / User Agreement
Defines the rights, obligations, and terms for using our services. Covers permitted usage,
account responsibilities, prohibited activities, and legal disclaimers.
1.2 Service Level Agreement (SLA) – Uptime & Performance Commitments
Outlines our service availability guarantees, uptime commitments, and customer compensation
for service disruptions.
1.3 Acceptable Use Policy (AUP) – Responsible Service Usage
Sets out rules and restrictions for using our cloud services, including security, ethical conduct,
and prohibited activities.
2.1 Privacy Policy (PDPA & GDPR Compliant) – How We Handle Your Data
Explains how we collect, use, store, and protect personal and corporate data in compliance with
Malaysia’s PDPA and global data protection laws.
2.2 Data Processing Agreement (DPA) – Data Handling & Security Compliance
Defines roles and responsibilities in handling personal data between users and our company,
ensuring compliance with data protection laws.
2.3 Cross-Border Data Transfer Policy (GDPR & PDPA Compliant)
Covers data transfers between different regions and compliance with international data
protection regulations.
2.4 Cybersecurity Policy – Protecting Your Data & Systems (ISO 27001 & NIST Compliant)
Outlines our cybersecurity measures, encryption standards, and security monitoring to protect
users from cyber threats.
2.5 Incident Response Policy – Security Breach & Notification Guidelines
Details our security incident response procedures, including data breach handling, notifications,
and regulatory reporting requirements.
3.1 Payment & Billing Policy (SST, PCI-DSS & AMLA Compliant) – Fees, Transactions & Refunds
Covers our payment processing, billing cycles, refund policies, and compliance with Malaysia’s
SST, PCI-DSS, and Anti-Money Laundering Act (AMLA).
3.2 Regulatory Compliance & Legal Risk Policy – Ensuring Compliance with Malaysian Laws
Describes our approach to regulatory compliance, legal obligations, and measures to prevent
legal risks in business operations.
4.1 Corporate Governance & ESG Policy – Ethics, Responsibility & Transparency
Defines the company’s governance structure, ethical responsibilities, and commitment to ESG
(Environmental, Social & Governance) principles.
4.2 Sustainability & ESG Compliance Framework – Our Commitment to a Sustainable Future
Covers our sustainability initiatives, ESG reporting standards, and commitment to responsible
business practices.
4.3 Board Governance & ESG Oversight Policy – Leadership & Sustainability
Explains the role of the Board of Directors in ensuring ESG compliance and corporate
governance integrity
5.1 Code of Business Conduct & Ethics – Integrity in Every Action
Explains the role of the Board of Directors in ensuring ESG compliance and corporate
governance integrity
5.2 Whistleblower & Anti-Corruption Policy (MACC Act 2009 Compliant) – Reporting Unethical
Behavior
Provides a framework for employees and stakeholders to report fraud, bribery, or misconduct
while ensuring confidentiality and protection.
5.3 Corporate Social Responsibility (CSR) Policy – Community & Stakeholder Engagement
Describes our CSR initiatives, community engagement efforts, and corporate contributions to
society.
5.4 Diversity, Equity & Inclusion (DEI) Policy – Building an Inclusive Workplace
Defines our commitment to diversity, equal opportunity, and fair workplace practices.
6.1 Intellectual Property (IP) & Copyright Policy – Protecting Our Innovations
Explains our intellectual property rights, trademarks, patents, and content ownership rules.
6.2 Non-Disclosure Agreement (NDA) – Confidentiality & Business Trust
Defines confidentiality obligations for employees, business partners, and contractors handling
sensitive company information.
6.3 Third-Party Vendor & API Integration Policy – Secure & Compliant Partnerships
Outlines security, liability, and compliance requirements for third-party vendors and API
integrations.
7.1 Cloud Compliance & Regulatory Policy – Meeting Industry & Legal Standards
Covers our adherence to cloud industry standards, security measures, and compliance with
Malaysia’s financial and technology regulations.
7.2 Disaster Recovery & Business Continuity Plan (DR & BCP) – Ensuring Service Stability
Defines our failover strategies, backup policies, and business continuity measures in case of
disasters or cyber incidents.
8.1 Ethical Marketing & Advertising Policy – Honest & Transparent Communications
Establishes responsible advertising practices, compliance with consumer protection laws, and
marketing transparency.
8.2 Social Media & Digital Engagement Policy – Online Conduct & Brand Protection
Covers employee social media usage, brand reputation management, and online engagement
rules.
9.1 Affiliate, Reseller & Referral Program Agreement – Partnering for Growth
Defines commission structures, marketing compliance, and partnership guidelines for affiliates
and resellers.
9.2 Responsible Supply Chain & Procurement Policy – Ethical Sourcing & Vendor Accountability
Ensures suppliers and vendors comply with ESG and ethical sourcing principles.
10.1 AI Ethics & Responsible Data Usage Policy – Fair, Transparent & Secure AI Solutions
Defines responsible AI usage, data handling, and compliance with ethical AI development
practices.
› 1.1 Terms of Service (TOS)Term of Services – (TOS) User Agreement
› 1.2 Service Level Agreement (SLA)Uptime & Performance Commitments…
› 1.3 Acceptable Use Policy (AUP) Security and Data Protection – Responsible Service Usage
› 2.1 Privacy Policy (PDPA & GDPR Compliant) Refund and Cancellation Policy – How We Handle Your Data…
› 2.2 Data Processing Agreement (DPA)Cookie Policy – Data Handling & Security Compliance…
› 2.3 Cross-Border Data Transfer Policy – (GDPR & PDPA Compliant)
› 2.4 Cybersecurity Policy – Protecting Your Data & Systems (ISO 27001…
› 2.5 Incident Response PolicyDisclaimer – Security Breach & Notification Guidelines…
› 3.1 Payment & Billing Policy (SST, PCI-DSS & AMLA Compliant)ment – Fees
› 3.2 Regulatory Compliance & Legal Risk Policy – Ensuring Compliance…
› 4.1 Corporate Governance & ESG Policy – Ethics, Responsibility & Transparency…
› 4.2 Sustainability & ESG Compliance Framework – Our Commitment to…
›4.3 Board Governance & ESG Oversight Policy – Leadership & Sustainability
›5.1 Code of Business Conduct & Ethics – Integrity in Every Action
›5.2 Whistleblower & Anti-Corruption Policy – (MACC Act 2009 Compliant)
›5.3 Corporate Social Responsibility (CSR) Policy – Community & Stakeholder
›5.4 Diversity, Equity & Inclusion (DEI) Policy – Building an Inclusive…
›6.1 Intellectual Property (IP) & Copyright Policy – Protecting Our…
›6.2 Non-Disclosure Agreement (NDA) – Confidentiality & Business Trust
›6.3 Third-Party Vendor & API Integration Policy – Secure & Compliant…
›7.1 Cloud Compliance & Regulatory Policy – Meeting Industry & Legal…
›7.2 Disaster Recovery & Business Continuity Plan (DR & BCP) – Ensuring…
›8.1 Ethical Marketing & Advertising Policy – Honest & Transparent…
›8.2 Social Media & Digital Engagement Policy – Online Conduct & Brand…
›9.1 Affiliate, Reseller & Referral Program Agreement – Partnering…
›9.2 Responsible Supply Chain & Procurement Policy – Ethical Sourcing…
›10.1 AI Ethics & Responsible Data Usage Policy – Fair, Transparent..
We know that every business is unique, and so are its challenges. That’s why we invite you to a personalized virtual consultation where we listen to your needs, understand your goals, and explore how we can help you achieve them.
1. Assess your current situation – Gain a clear understanding of where you stand.
2. Determine the possible direction – Explore the possible pathways forward.
3. Develop a strategy (Only If Time Permits) – Create an actionable plan to achieve your goals effectively.
Schedule your consultation today!
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