Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction
1.1 Net Onboard Sdn Bhd recognizes the significance of social media and digital platforms in modern business communications. This policy ensures that all online interactions align with our values, brand reputation, and legal obligations.
1.2 This Social Media & Digital Engagement Policy defines:
– Acceptable online behavior for employees, partners, and brand representatives.
– Guidelines for protecting Net Onboard’s brand reputation on digital platforms.
– Compliance with privacy laws, cybersecurity standards, and digital marketing best practices.
1.3 This policy applies to:
– Employees, contractors, brand ambassadors, vendors, and third-party agencies managing digital engagement.
– Official company accounts, employee personal accounts (when discussing Net Onboard), and any external online interactions related to Net Onboard.
1.4 This policy aligns with:
– Malaysia’s Communications and Multimedia Act 1998
– Personal Data Protection Act (PDPA) 2010
– Advertising Standards Authority Malaysia (ASA) Digital Advertising Guidelines
– ISO 27001 – Information Security Management Standards

2. Acceptable Use of Social Media & Online Platforms
2.1 Official Social Media Communications:
– Only authorized employees or social media teams may post on behalf of Net Onboard.
– Social media statements must be fact-based, professional, and aligned with company values.
2.2 Personal Social Media Conduct (For Employees & Partners):
– Employees are free to express personal opinions but must not claim to represent Net Onboard unless authorized.
– Employees discussing company-related matters must include a disclaimer stating their opinions are personal.
2.3 Engagement with Customers & Public:
– Responses to customer inquiries on social media must be prompt, polite, and accurate.
– Employees must avoid engaging in arguments, negative debates, or political discussions on official platforms.

3. Prohibited Online Activities
3.1 Misinformation & False Claims:
– Employees and partners must not spread false, misleading, or unverified information about Net Onboard or competitors.
– Social media promotions must comply with ethical advertising standards.
3.2 Hate Speech & Discriminatory Content:
– Any form of racism, hate speech, harassment, or offensive content is strictly prohibited.
– Employees must report any abusive behavior directed at the company to the HR or social media teams.
3.3 Sharing Confidential or Unauthorized Information:
– Employees must not share internal company documents, trade secrets, or financial data on social media.
– Unauthorized disclosure of customer data or project details will result in disciplinary action.

4. Brand Protection & Online Reputation Management
4.1 Use of Net Onboard’s Brand & Logos:
– Employees, partners, and agencies must not modify, distort, or misuse the company logo.
– Brand guidelines must be followed when creating official digital content or marketing materials.
4.2 Crisis Management & Handling Negative Publicity:
– In case of negative comments or social media crises, only official spokespersons may respond.
– Employees must not engage in public disputes or respond emotionally to criticism.

5. Data Privacy & Cybersecurity Compliance
5.1 Protection of User & Company Data:
– Any personal data collected via digital platforms must comply with PDPA 2010 and GDPR (if applicable).
– Employees must use strong passwords and enable multi-factor authentication (MFA) on company social